Hello! Welcome to FranTech Support. How can I assist you with your store today?
Hi, my POS system just went down and is showing error code E-4032. I've got customers waiting and can't process any transactions!
I understand this is urgent, and I'll help you get back up and running quickly. Let me pull up your store's information and POS system details. Could you confirm which location you're calling from?
POS System Details
STORE LOCATION
Riverside Mall #437
SYSTEM MODEL
RetailPro X5000
FIRMWARE VERSION
v4.2.8 (Installed: 03/15/2025)
SERIAL NUMBER
RP-58721-XF
Yes, that's my store. I've tried rebooting the system twice but the error keeps coming back. Is there anything else I can try?
Error E-4032 indicates a database connection issue. Let's try a quick fix: unplug the ethernet cable, wait 30 seconds, then reconnect it. If that doesn't work, I'll need to dispatch a technician. Should we proceed with these steps?
I just tried that and it's still showing the error. I think we'll need that technician. How soon can someone get here?
I've created case #RT-29584 and scheduled an emergency visit. Our technician Marcus will arrive at your location within 2 hours. In the meantime, you can use our Backup Processing App on your tablet. Would you like me to walk you through setting that up?
Yes, please! That would be very helpful. And thank you for getting someone out here so quickly.